Frequently Asked Questions

Can’t find the answer to your question? Feel free to ask your question here. We are always ready to assist you with any questions you my have.

  1. Can I buy parts for my Poolmaster game?
  2. Can I buy parts for my Poolmaster lounge?
  3. Where can I buy Poolmaster products?
  4. Where can I find item instructions?
  5. How do you inflate a pool float?
  6. What are the usage and care instructions for my inflatable?
  7. What is the difference between an X Beam and I Beam mattress construction?
  8. What features differentiate a high priced inflatable item from a lower priced inflatable item?
  9. What is a Boston Valve? How and why do we use it?
  10. What is the difference between Poolmaster Maintenance categories?
  11. What are some quick tips to help with my vinyl patch repairs?
  12. How can I extend the life and enjoyment of my lounge?
  13. What is the shelf-life of testing reagents or solutions and how do I read the expiration code?
Can I buy parts for my Poolmaster game?

Yes, you may order parts by calling our toll free consumer line at (800) 854-1492 with your Visa, Master Card or American Express. Our hours are Monday – Friday 8:00 a.m. – 4:30 pm Pacific Time.

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Can I buy parts for my Poolmaster lounge?

Yes, you may order parts by calling our toll free consumer line at (800) 854-1492 with your Visa or MasterCard. Our hours are Monday – Friday 8:00 a.m. – 4:30 pm Pacific Time:

  • We will need to know the Poolmaster Lounge model number before we can quote you on a replacement fabric seat. Our current lounges include a sewn in tag (on the material) with the model number and name of lounge.
  • If you are not sure of the model number you may e-mail us a picture (front & back sides with material on) of the lounge so we can identify it for you! Please email us at info@poolmaster.com.

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Where can I buy Poolmaster products?

Please see our Find-A-Retailer page for local pool stores and internet sites near you that carry a wide variety of Poolmaster items.

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Where can I find item instructions?

For product instructions, please first find the item you are looking for. You can do this by either browsing the images from our home page or by typing in an item name or number into the search bar. Once you see the item, click on it to get to its product page. You will see a “Download Instructions” icon. Click there and you can download a PDF of the instructions.

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How do you inflate a pool float?

To inflate a vinyl pool float:

  1. Remove the item from the packaging and lay on flat surface
  2. Locate and pinch the base of the air valves
  3. Insert air source
  4. Turn on pump
  5. Stop inflating once the item feels firm and take care not to over-inflate it

* A variety of air pumps for Inflatables are available at your local pool store. Please visit our Find-A-retailer page to find a store or online source near you. 

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What are the usage and care instructions for my inflatable?

To clean the inflatable, wipe with mild soap and water. Then rinse with clear water from the garden hose. Dry thoroughly before storage and store out of the sun and away from chemicals.

* Do not over-inflate or poke with sharp objects or surfaces. 

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What is the difference between an X Beam and I Beam mattress construction?

An I-Beam construction is typically larger and stronger than the X-Beam construction.

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What features differentiate a high priced inflatable item from a lower priced inflatable item?

A swimming pool inflatable, like items in other industries, have various factors that set them apart and dictate price differences.

  1. Quality — Seam strength and gauge of vinyl – the heavier the gauge, the stronger the material and the longer the product will last. Typically, swimming pool inflatable toys, riders, chairs and floats range from 7 to 16 gauge vinyl.
  2. Length of time and resources spent on testing procedures
  3. Variety — Multiple colors and designs to choose from
  4. Benefits such as versatility, built- in beverage holders, permanently bonded dual handles, built-in storage bins, multiple air chambers, perimeter ropes, contoured inflatable body, & Boston air valves add convenience and comfort.

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What is a Boston Valve? How and why do we use it?

Boston Valve’s are typically found on large inflatable items. Essentially, it is an oversized air valve with two tops or caps that makes for a quick and easy deflation!

To inflate using a Boston Valve :

  1. Twist the bottom cap off and insert air source. (If needed, to help prevent air from escaping, wrap a rag or towel around nozzle to plug excess open while inflating.)
  2. Inflate 90% and put the bottom cap back on the inflatable.
  3. Now, remove the top plug. This plug has an inner membrane to keep air from deflating.
  4. Inflate to full size and replace outer plug.

To deflate:

  1. Unscrew Boston Valve!

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What is the difference between Poolmaster Maintenance categories?

Poolmaster offers good, better, and best lines for maintenance items.

  • Poolmaster Basic encompasses your essential must-have pool and spa elements for first-time pool owners.
  • Poolmaster Classic offers a generous selection of performance elements made from quality components, featuring functionality and durability.
  • Poolmaster Premier items are constructed with high-quality materials with outstanding performance in mind for season-after-season use for serious home maintenance consumers.

Example of a good brush: Plastic bristles with plastic backing and plastic handle.

Example of a better brush: Components made with a metal handle and UV treated plastic.

Example of the best brush: Components include a metal back and handle and nylon bristles for longer wear.

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What are some quick tips to help with my vinyl patch repairs?

Quick tips below:

  • Patching process works best in warm water.
  • Cut the patch just a bit larger than the hole you are patching (not too big).
  • Cut the patch in a round shape (rather than square edges which tend to lift).
  • Wipe down the area to be patched with a clean rag.
  • Apply glue to the patch and allow it to get “tacky”.
  • Fold the tacky sides of the patch together (taco style) so glue will not wash off while going underwater for application (Do not allow edges to touch as this will cause patch to stick to itself and it will be difficult to separate).
  • You may have to adjust the correct amount of glue for secure application.
  • The patch works by melding with the existing liner. The patch is not recommended on old, brittle liners as the melding between the two may cause a larger hole.  The patch works excellent on supple liners with small holes.

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How can I extend the life and enjoyment of my lounge?

Each lounge is made of durable and non-corrosive materials. However, prolonged exposure to sunlight and pool chemicals can cause permanent weakening of product. Too extend product enjoyment:

  1. Remove product from pool when not in use
  2. Rinse product off with plain water after each use
  3. Store product in a dry place away from direct sunlight and pool chemicals

Also, each floating lounge is designed for comfort to lounge in the pool. For safety:

  • Do not jump on it
  • Keep it out of rough play
  • Make sure all nut and bolt attachments are secured and tighten as needed
  • Check lounge seat for wear and tear and replace seat if necessary
  • Check Polyform float for any water leakage. Remove drain plug to drain water if necessary. After draining, be sure to reinsert and secure drain plug- using Teflon tape around the threads to tighten the seal

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What is the shelf-life of testing reagents or solutions and how do I read the expiration code?

Testing reagents/solutions are generally good for two years and best kept in a cool dark place for product longevity.

The 1st two digits are the year it was produced (i.e. 11 = 2011). The 2nd two digits are the month it was produced (i.e. 10 = October). The letters ABCD represent the weeks of the month…A being the 1st week of that month, B being the 2nd week and so forth.

Example – 1110B means the reagent was produced the 2nd week in October of 2011

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